Pronouns help the audience picture themselves in the text and relate better to your documents. More than any other single technique, using “you” pulls users into your document and makes it relevant to them. When you use “you” to address users, they are more likely to understand what their responsibility is. Using “we” to refer to your agency makes your agency more approachable. It also makes your sentences shorter and your document easier to read.

代词帮助读者将自己与文件更好地联系起来，例如使用“you”还有“we”，让句子变得更短，文件更具有阅读性。

避免这种用法：

Copies of tax returns must be provided.

Facilities in regional and district offices are available to the public during normal business hours for requesting copies of agency records.

换一种说法：

You must provide copies of your tax returns.

If you are a private citizen, you can get copies of our records at any regional or district office……

Government writing is often stodgy, full of long, dry legalisms and other jargon. Fowler (author of The King’s English) encouraged writers to be more simple and direct in their style (quoted in Kimble, 2006).

Prefer the familiar word to the far-fetched.

Prefer the concrete word to the abstraction.

Prefer the single word to the circumlocution.

Prefer the short word to the long.

使用具体、简单、简短并且大家熟悉的词语，避免抽象、累赘、冗长的词语。